Conversations and your Overview

Every call in one place

Conversations lists every call, newest first, with a title, who rang, how long it took and a one-line summary. Open one for the full transcript, the message it took, and buttons to ring the caller back or add them to your contacts.

Use the filters at the top to show one receptionist, one outcome such as transferred or booked, or a time period.

To remove a call for good, open it and press Delete. The transcript, summary and message go with it and cannot be brought back.

The message box

When the receptionist took a message, the call shows a box with the caller's name, number, whether it is on WhatsApp, what they want and the best time to ring. The same details were texted and emailed to you when the call ended.

Your Overview

The Overview page shows calls and minutes for the last seven days, call-backs requested, questions it could not answer, and your contacts. Plan & billing shows how many of this month's minutes and numbers you have used.

Check the questions it could not answer once a week in your first month. Each one you answer is a call it handles alone next time.