Boiler out, newborn in the house
“Our boiler has gone off. No heating or hot water, and we have a two-week-old baby in the house.”
The baby makes it an emergency under your rule. It asks the boiler make, any error code on the display, and whether they can smell gas, in which case it gives the gas emergency number. It takes the address, transfers to your mobile, and if you cannot pick up promises a call back within fifteen minutes and reads your call-out fee.
You rang them back from the van with the error code and address already on your phone.

