Toothache at 7pm
“I have had a throbbing pain in a back tooth since yesterday and now my face is swelling on one side.”
Swelling triggers your emergency rule. It asks whether the swelling is affecting breathing or swallowing, and if so tells the patient to go to A&E. Otherwise it offers your 8.30am emergency slot, asks whether they are registered and NHS or private, takes name, date of birth and mobile, and reads your emergency appointment fee from the website.
The 8.30 slot is booked and your dentist has a text with the swelling noted before they get in.

