Laser enquiry at 9pm
“I have been reading about laser eye surgery on your site. I am minus four in both eyes and I have worn contacts for fifteen years. Can I have it done?”
The receptionist explains that suitability is decided at the consultation and never guesses. It asks their age, whether the prescription has changed in the last year, and which of your clinics is nearest. It books a free consultation for Thursday at 10am and confirms their mobile and email.
A consultation in Thursday's diary, with a text to your patient coordinator noting the prescription and the contact lens history.

