Repeat prescription with three days left
“I need my amlodipine repeated. I have three days of tablets left.”
It takes the full name, date of birth, the medication and dose, the pharmacy, and whether they are due a review. It passes all of it to the clinical team as a message and tells the patient your 48-hour turnaround. It never reads anything from a record and never confirms what the patient is on.
A complete prescription request in the clinical inbox, with nothing for a receptionist to ring back and ask.

